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Bonaventure
Tour's Privacy Policy
544960BC Ltd dba Bonaventure Tours
Bonaventure Tours is committed to protecting your privacy and
safeguarding your personal information. We have developed the
following privacy policy to comply with the Canadian Personal
Information Protection and Electronic Documents Act. This legislation
recognizes the right of privacy of individuals with respect to
their personal information.
Accountability
- Our Privacy Pledge
Bonaventure Tours is responsible for personal information it
holds or has under its control, including personal information
it passes on to others, with your permission. We have designated
a Privacy Officer to ensure our compliance with legislation and
this policy.
Defining and Identifying Purposes - What is Personal Information
and why do we collect it?
When you or your travel professional calls Bonaventure Tours
to make reservations on your behalf, we are provided with personal
information required to process your booking. This information
is necessary to identify you, contact you or process your purchase.
These may include: name, gender, age, phone number, credit card
number and expiration date, and any other information that identifies
who you are or would allow someone to contact you. When you browse
this site, we do not collect personal information about you.
Personal information only becomes known to Bonaventure Tours
when you or your travel agent provides this information to us.
Consent - Your agreement
By disclosing your personal information to us using this website,
over the telephone, in writing or in person, with a customer
service representative of Bonaventure Tours or one of our affiliates,
you consent to the collection, storage and processing of your
personal information by Bonaventure Tours as stated in this Privacy
Policy.
Limiting the Collection of your Personal Information - What Information
we collect:
The nature of personal information we collect may include:
1) Information we receive from you or your travel agent for a
travel reservation through Bonaventure Tours, which may include
such details as your name, address and your credit card details
2) Information, including email addresses we receive from you
on a volunteer basis if we conduct a survey of your preferences,
needs and interests 3) Information about your transactions with
us, our affiliates or third parties such as cruise lines, airlines,
hotels and transfer agents.
When you view our web-site by linking from another web page,
we may store the name of that web page for the purposes of internal
administration. Also, please note that any contact with Bonaventure
Tours, either online or by telephone, may be recorded for training
and monitoring purposes.
Limiting Use, Disclosure and Retention of Information - What
do we use your personal information for?
Bonaventure Tours may use the information provided by you for
one or more of the following purposes: 1) to contact you or your
travel agent about your holiday 2) to contact you with details
of other products and services that are offered by Bonaventure
Tours or are available to Bonaventure Tours customers from its
selected trading partners 3) to respond to your agent about your
travel booking and other services, 4) to meet legal security
and regulatory requirements 5) to understand your needs and preferences
and to offer products and services to meet those needs.
Promotional Contests
Bonaventure Tours may offer various promotions from time to time.
When you enter a contest, we ask for your name, date of birth,
address (email and/or residential) and phone number so that we
may communicate with you in the event you are a winner. We may
also request information designed to understand your needs and
preferences in order to better service your needs.
Employment Opportunities:
Bonaventure Tours offers employment opportunities over its website.
If you would like to apply for a position at Bonaventure Tours,
you will be asked to provide your name, telephone number, address,
email address and other information concerning your application
such as employment history and education. This information is
used to contact you and to review your qualifications.
New Use of Personal Information
Should Bonaventure Tours wish to use your personal information
for a purpose not contemplated at the time of initial collection,
such as additional services, products or promotional offers that
may be of interest to you, we may use your contact information,
including your email address. We ask for your consent to use
your personal information for the new purpose.
Disclosure of Personal Information
We disclose your information to third parties for the purpose
of completing your reservation transaction, providing services
to you and for the purposes of associated administration. Third
parties to whom we will disclose information may include carriers,
hotel operators, cruise lines, ground handling agents, insurance
companies and other travel service providers whom we have retained
to provide services to you. We may also provide your information
to a third party credit card processing company that will use
your information in settling your account with your bank or card
issuer.
Bonaventure Tours and its affiliates may share with each other
marketing lists (lists of customers that meet certain general
non-sensitive criteria). This information may include your name,
address, gender, preferred language of communication, preferences,
needs, interests and information about vacations you have booked
through Bonaventure Tours and its affiliates in the past. The
sharing of such information is to assist our affiliates to offer
products and services that are most likely to be of interest
to you. We operate websites under the following names:
www.bonaventuretours.com , www.bonaventuretours.ca , www.castlehoneymoons.com
, www.castlehoneymoon.com
Cookies
Cookies are small files which are sent to your browser (for example,
Internet Explorer or Netscape) and stored on your computer's
hard disk. We use "cookies" to store non-personal information
and to track your traffic patterns on our website. The information
is collected in an anonymous and aggregate form to compile general
statistical data. Cookies do not give us access to any of your
personal information.
Safeguarding Customer Information and Security
Bonaventure Tours has in place sophisticated security measures
and procedures to ensure that your personal information is protected
from misuse and unauthorized access. Your personal information
is stored in secure databases at secure addresses to prevent
unauthorized access.
However, no data transmission over the Internet can be guaranteed
to be 100% secure. We cannot ensure the security of the information
you transmit to us over the Internet.
Any changes to the Privacy Policy and information handling practices
will be acknowledged in this policy in a timely manner. We may
add, modify or remove portions of this policy when we feel it
is appropriate to do so. You may determine when this policy was
last updated by referring to the modification date found at the
bottom of the Privacy website. Your continued use of this site
will constitute your agreement to the changed Terms and Conditions
of using this site.
Websites governed by this Privacy Policy:
Although we endeavor to only link to sites with high privacy
standards, our privacy policy will no longer apply once you leave
the Bonaventure Tours website. Bonaventure Tours's employees,
contractors, agents and owners are not responsible for the Privacy
Policies of content of any of the websites which it may link
to. We recommend that you examine the privacy statements of those
sites to learn how your information may be collected, used, shared
or disclosed
Openness and Access to your Personal Information
We will establish and maintain a file of personal information
about each Bonaventure Tours customer. Your file will be kept
by us and will be accessible to you. Only Bonaventure Tours employees,
agencies and advisors who need access to your file in the course
of their duties and for the purposes identified will be given
access to it.
Questions and Concerns:
You have the right to access your file and to request rectification
of any personal information in it that may be obsolete, incomplete
or incorrect. You can request the Customer Access to Personal
Information Request Form by writing to the Privacy Officer at
our offices in North Vancouver, or you may make the request by
letter, if you prefer. We will take steps to validate the identity
of the person making the request to ensure we do not provide
information to anyone not authorized to receive it. We may charge
you a reasonable administration fee for providing access to your
file in accordance with your request. Normally, we will respond
to your request within 30 days of receiving it.
Please contact us if you have any questions or concerns about
this policy or the accuracy or completeness of any information
in your file. If you wish to update any of your information we
have on file about you, or obtain an account of the use that
has been made of your information, simply contact the following:
Privacy Officer, Customer Relations
205 - 221 West Esplanade
North Vancouver, British Columbia
Canada
V7M 3J3
Fax: (604) 990-7394
Email: info@bonaventuretours.com
Last updated
on January 9th, 2004
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